Raw LLM Responses

Our tickets look like this: “Customer can not see his data for product x in production. Screenshot of a portion of a screen showing product id (which can be traced back to customer id).”  The above does not tell you anything which of the 6 codebases is involved. You must begin with production logs and hope you find something. To even begin to solve this, you’d have to find out which mainframe team works on product x, beg them to make an anonymized copy of the data to a test environment, create and prepare a test customer with at least 3 more systems and hope that specific test environment works at that time of day. Yeah, I’m safe. No AI can ever tackle this.