Raw LLM Responses

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Comment
I'm from Norway and the 4-5 times I've dealt with Klarna the last decade it was already impossible to get in contact with an actual human for customer service. So I started avoiding using them because it was basically impossible to speak with an actual human to get proper help on anything. Now they replace the humans with AI's? There were no human customer service to begin with lol. I actively started avoiding them whenever I could BECAUSE they didn't have human customer service. So the surprise here is that they had them at all. Their bot sucked so much I stopped using them. So I think their metrics are ruined by survivor bias. In that they don't get the bad metrics, because they abandoned their services.
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Coding Result
DimensionValue
Responsibilitycompany
Reasoningmixed
Policynone
Emotionindifference
Coded at2026-04-25T08:33:43.502452
Raw LLM Response
[ {"id":"rdc_ksm5njv","responsibility":"company","reasoning":"mixed","policy":"none","emotion":"indifference"}, {"id":"rdc_kskurfj","responsibility":"company","reasoning":"consequentialist","policy":"none","emotion":"outrage"}, {"id":"rdc_ksqewkw","responsibility":"none","reasoning":"consequentialist","policy":"none","emotion":"approval"}, {"id":"rdc_kslao9e","responsibility":"company","reasoning":"consequentialist","policy":"none","emotion":"mixed"}, {"id":"rdc_kskgax6","responsibility":"none","reasoning":"consequentialist","policy":"none","emotion":"outrage"} ]