Raw LLM Responses

THANK! FUCKING! GOD! If customer support is just gonna follow a script, lie about their names, and act like a robot, then I rather just talk to a ChatGPT bot that would provide better and more efficient customer service. On the flip side, I've also had friends who worked in call centers providing customer support, and they describe the work conditions as a living hell. Supervisors are walking the aisles counting how many time your phone rings before you pick it up. Going off script just by a little bit is a punishable offense. Write ups are given for being both too early and too late. No one should have to put up with those kind of work conditions, and no one wants to talk to people reading a script.